1 hour ticket response
We are specialized in supplying a fast and accurate response to each technical support ticket posted by a user. Our accomplished customer service technicians will examine your issue and will think of the best option. We offer a 1–hour response time guarantee for all trouble tickets. In reality, the average client support ticket response time has proved to be twenty minutes.
A Top–Class Customer Care Service
Our tech support staff representatives possess considerable experience in the shared hosting sphere and are proficient enough to deliver a quick solution to your problem. If, however, the matter at hand is not within the competency of a client support engineer, the client support ticket will be sent to a programmer or administrator for additional investigation.
A User–Friendly Help Center
To help you get a quick hint on how you can use a particular feature, we have implemented a truly user–friendly Help Center section in the Hosting Control Panel. You can search through a large collection of web hosting account management articles and website management articles, have a look at the F.A.Q. archive or check out our how–to video tutorials.