Client Support Channels
A 60–Minute Response Time Guarantee
We provide a 60–minute response warranty for each ticket or email that you submit to our help desk support staff. We’ll speedily reply to all the common questions and forward right away the matter to our server administrators if any further assistance is needed. If you order our Optional Admin Services package, we’ll complete any of the included server management services at a time that has been agreed upon in advance.
A First–Rate Customer Support Service
Our technical support staff will be available to you 24–7–365 should you require help with the Hosting Control Panel or with any of the applications that we pre–install for you on the dedicated server. And if you require assistance tackling the ordinary admin tasks on your dedicated hosting server, you can take a glance at the Optional Admin Services package, that includes data backup hard disk drive storage space, Operating System updates every week, software installation and troubleshooting procedures, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Area
Every dedicated server includes our free–of–cost Hosting Control Panel, which boasts an in–depth knowledge base plus a selection of how–to video tutorials. Whenever you require help with the Hosting Control Panel, just press the Videos or Help buttons located in the upper right corner.