Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Guarantee

  • Our team of techs will try their best to reply to your help inquiries in about 1 hour. If, however, the problem you have stumbled upon needs the help of the Admin =Team,= we will address the ticket to the person on shift and will write a reply to inform you.

  • Top quality support service

  • Qualified Client Assistance Service

  • Our client assistance staff will be online for you day and night to to handle all assistance demand tickets that you send. We offer technical help for the packages that are pre–installed on your server. These include our custom developed Hosting Control Panel, the selected OS and the server management panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • In the Hosting Control Panel that is included at zero cost in your virtual server, you’ll find an informative Help zone, which incorporates everything you should be informed on when monitoring your web–sites and software packages. We have included a range of how–to reports and video training that demonstrate the primary web site managing tasks in an easy to read manner.