24/7 Customer Support in Shared Hosting
The customer and tech support services for all our shared hosting plans are round-the-clock, therefore you can forget all about waiting for a couple of days in order to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an email. If you do have an account, you'll be able to open a support ticket in addition to the other three options for communication. You're able to pick the most suitable way to contact us depending on where you are or what kind of equipment you are using. We can assist you for more or less any webhosting-related question that you may have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to get well-timed help, especially if your site is not running efficiently for some reason. Our semi-dedicated servers feature 24/7 customer and technical support, which means that in case something comes up, you can use plenty of ways to let us know - phone line with a few local numbers globally, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and basic issues, so that in case you don't have an account yet, for example, you are able to receive extra details regarding our services, or we can help you with uncomplicated tech matters. The second two methods are for solely tech problems or everything which is more time-consuming because it is more convenient to track the dialogue between you and our support crew. The warranted max answer time for them is merely one hour, the regular one - 15-20 min, so you won't need to wait for a whole day to get assistance as you may need to do with various other service providers.
24/7 Customer Support in VPS Servers
Using our VPS servers, you will not have to wait for more than 1 hour so as to receive assistance for any type of problem that you could encounter regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all support tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support crew. In addition, we have local telephone numbers in a couple of countries globally and a live chat service where we will help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 through the numerous ways of communication, so whatever your question or issue is, there will always be someone to assist you quickly. In case you need help with third-party software, which you cannot install or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time warranty, you will receive prompt support when you order a dedicated server from our company. Our customer and technical support crews are available 24/7/365, so any time you open a ticket from your billing account or you send an e-mail message regarding any kind of problem with your server or the pre-installed software on it at any time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the better option when the matter in question needs more time to be solved or if it should be given to our admins, because it is easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative via our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 as well.