Phone Support in Shared Hosting
Because we have live telephone support 14 hrs a day, you can contact us and consult with one of our customer support representatives to find out more about any of the shared hosting that we provide and ensure that our servers match the system requirements for your web sites before purchasing anything. For your convenience, we now have telephone numbers on three different continents and you're able to call the one nearer to you - in the United States of America, Great Britain or Australia. If you're already a customer, you can give us a call about general and billing issues, or even about some technical matters. In case the trouble is strictly technical or it requires more time to investigate, you'll have to go through our ticketing system, that will allow both you and our tech support crew to keep track of the information given by either side.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs a day as part of the support services for every single semi-dedicated server plan that we offer. Considering the fact that some issues are more difficult and time-consuming, you may have to open a support ticket if you come across such an issue, but for all your billing, general or small-scale tech issues you can always call us and we will assist you immediately in order to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you are able to find out whether you can host your sites on our state-of-the-art cloud platform or you will be able to get any other general info about our semi-dedicated solutions. We have local numbers in the United States, the United Kingdom and Australia plus a global number, so you'll be able to call the one that is closer to where you are.