One-Hour Response Guarantee in Shared Hosting
Our shared hosting include a 1-hour reply time guarantee, so regardless of what inquiry or complication you may have, we’ll always be there to lend a hand. As a matter of fact, it seldom takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both technical and sales matters. Our customer care team members will be at your service 24-7, even on weekends and legal holidays, which goes to say that you’ll obtain timely assistance at all times. We understand exactly how expensive time can be, so by the time we answer your trouble ticket or e-mail, we will have probed into the matter and, in case we haven’t solved it, we’ll supply you with more information on what you need to do on your end – when the case necessitates this. With our support service, you can be sure that there will be somebody to lend you a hand immediately, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a trouble ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll obtain an answer within maximum one hour. You can contact us at any time with regard to general, billing or technical matters and because of the fact that we’re on duty 24 hours a day, 7 days a week, 365 days a year, you’ll always get support right on the spot. Depending on the specific issue or question, we’ll supply you with more info, resolve the complication if it’s been caused by something that is within our reach or advise you on what actions to take in case you have to alter a particular setting for an Internet application that we do not have access to. You can just forget about waiting for a whole day for every answer. In reality, in most cases we answer emails and tickets within twenty-twenty five minutes max.