Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with numerous other web hosting companies, the support ticket system that we’re using with our shared hosting is an integral part of the Hepsia Control Panel, which comes with all accounts. You won’t have to memorize several login names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in one place. So, if you have a question or bump into a predicament, you can get in touch with our support staff right away. Our system comes with an intelligent search option. This means that even if you have posted a lot of tickets over the years, you’ll be able to track down the one that you want in no time. You can also check knowledge base recommendations for resolving commonly faced difficulties.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more efficient to manage everything in one location, which is why we have implemented a ticketing system into the custom-built Hepsia hosting Control Panel, which comes with each semi-dedicated server account. This will permit you to manage the communication with our support team together with your hard disk space, which goes to say that you will not need to remember one more logon name for some other admin interface. You’ll be able to submit a new ticket or to track the status of an old one with less than a couple of clicks of the mouse whilst you’re browsing the content within your semi-dedicated account. On top of that, you can look through older tickets using a clever search box or have a look at relevant help articles, which include solutions to commonly experienced obstacles. The integrated ticketing system is closely monitored 24x7x365 with the maximum ticket response time being just 60 minutes, so there will always be someone to assist you.